SHIPPING POLICY

  • Free shipping on all orders within the United States
  • No international shipping
  • An alternative to shipping would be local delivery + installation (for a fee) within an hour of zip code 81632
  • Timeframe” 2-4 week lead time for standard size rug, 6-8 month lead time for a custom size rug.
  • Expedited shipping (once the rug has been manufactured) is available. Please inquire for more detail.

WARRANTY

  • Warranties vary depending on the rug. Please inquire for more information

CANCELLATION

  • Cancellations may be made 24 hours of the online purchase. Refund will depend on if the rug has shipped from the mill within that 24 hour period.

RETURN POLICY

  • Returns are subject to approval by Creative Floors
  • Request must be received within 15 days of delivery
  • Returns are subject to a 25% restocking fee.
  • Client will be responsible for proper shipping container + shipping charges.