Shipping & Returns for Rugs
- Free shipping on all orders within the 48 contiguous United States. Please inquire about shipping to Alaska or Hawaii.
- No international shipping
- An alternative to shipping would be local delivery + installation (for a fee) within an hour of zip code 81632
- Timeframe: 2-4 week lead time for standard size rug, 6-8 month lead time for a custom size rug.
- Expedited shipping (once the rug has been manufactured) is available. Please inquire for more detail.
- Warranties vary depending on the rug. Please inquire for more information
- Cancellations may be made 24 hours of the online purchase. Refund will depend on if the rug has shipped from the mill within that 24 hour period.
- Returns are subject to approval by Creative Floors
- Request must be received within 15 days of delivery
- Returns are subject to a 25% restocking fee.
- Client will be responsible for proper shipping container + shipping charges.